Rushing Out Junk Removal logo
Privacy Policy

Privacy Policy for Wake & Johnston County

Rushing Out Junk Removal (the Company), a junk removal service based in Garner, NC and serving Wake County and Johnston County, publishes this Privacy Policy to explain what personal information it collects, how it uses and shares that information, and what choices each customer has.

Last updated

Key Terms Used on This Page

The Company
Rushing Out Junk Removal, the junk removal and hauling service based in Garner, NC that publishes the Website and provides the Services.
The Customer
Any person or business that uses the Website, requests a quote, or books the Services.
The Services
Junk removal, hauling, cleanouts, donation drop-off and recycling that the Company provides to homes and businesses in Wake County and Johnston County, NC.
The Website
This website, including every page, form and image published on it.
Personal Information
Information that identifies the Customer, such as a name, phone number, email address or service address.

Scope of This Privacy Policy

This Privacy Policy covers Personal Information the Company collects through the Website, by phone, by email and during junk removal appointments in Wake County and Johnston County.

It works alongside the Terms & Conditions of the Company. It does not cover third-party websites the Website embeds or links to, such as Google Maps or review platforms.

Read the Terms & Conditions

Personal Information the Company Collects

The Company collects 4 kinds of Personal Information, each needed to answer a request, give a quote or complete a pickup:

  • Contact details: the name, phone number and email address of the Customer.
  • Location details: the town or service address where the items are picked up.
  • Job details: the service needed, the items to be removed and any message or photos the Customer chooses to send.
  • Technical details: the IP address, browser type, device type and pages visited when the Customer uses the Website.

How the Company Collects Personal Information

The Company collects Personal Information in 4 ways:

  • The Customer submits the quote request form on the Contact page.
  • The Customer calls or emails the Company.
  • The crew notes job details during an on-site estimate or pickup.
  • The Website server records technical details automatically when a page loads.

How the Company Uses Personal Information

The Company uses Personal Information to provide the Services and run the Website, for 5 purposes:

  • To respond to a quote request or question from the Customer.
  • To schedule, confirm and complete a junk removal appointment.
  • To prepare quotes, invoices and receipts, including donation receipts where available.
  • To send appointment reminders and follow-up messages about completed work.
  • To improve the content, performance and security of the Website and meet legal obligations such as tax records.

Who Receives Personal Information

The Company shares Personal Information only with parties needed to provide the Services and run the Website:

  • Service providers that host the Website or deliver email on behalf of the Company.
  • Donation partners and recycling facilities, only when an item or receipt requires a name or address.
  • Embedded services, such as Google Maps, which receive technical details when a map loads.
  • Law enforcement, courts or regulators when the law requires disclosure.

The Company does not sell Personal Information to any third party.

Cookies and Embedded Maps

The Website uses cookies that let pages and embedded services work. A cookie is a small text file a website stores in the browser.

The Contact page embeds Google Maps to show the Wake County and Johnston County service area. Google collects technical details, such as the IP address, when a map loads, under the Google Privacy Policy. The Customer can block or delete cookies in the browser settings; pages still load, though maps may not.

How Long the Company Keeps Personal Information

The Company keeps Personal Information only as long as needed to provide the Services, keep job and payment records and meet legal record-keeping obligations, unless the law requires a longer period.

How the Company Protects Personal Information

The Company protects Personal Information with reasonable administrative and technical safeguards, including encrypted HTTPS connections to the Website.

No method of transmission over the internet is completely secure. The Company asks the Customer not to send full card numbers or other sensitive financial information through the Website forms.

Privacy Requests the Customer Can Make

The Customer can make 4 requests at any time:

  • Access: ask for a copy of the Personal Information the Company holds.
  • Correction: ask the Company to correct inaccurate or incomplete information.
  • Deletion: ask the Company to delete Personal Information, subject to legal record-keeping obligations.
  • Opt-out: stop follow-up or promotional messages by replying to any message or contacting the Company.

The Customer can make a request by calling (984) 388-9751, emailing rushingoutjunkremovalnc@gmail.com or using the Contact page. The Company confirms the identity of the Customer before acting on a request.

Visit the Contact Us Page

Privacy of Children

The Website and the Services are intended for adults. The Company does not knowingly collect Personal Information from children under 13, and deletes any such information promptly once a parent or guardian contacts the Company.

Changes to This Privacy Policy

The Company updates this Privacy Policy when the Services, the Website or North Carolina law change. The date at the top of the page shows the latest revision, and continued use of the Website after a revision means the Customer accepts the revised Privacy Policy.